Frequently Asked Questions

I typically ship orders out within 1-10 days. Everything is handmade by me so it can take some time.

United States: 1-2 weeks

Canada: 2-3 weeks

European Union: 2-3 weeks

Everywhere Else: 3-8 weeks 

Yes, I do! Parcels will be sent with tracked shipping (unless untracked is selected) Customers are responsible for any customs fees that apply. All tracked orders will be replaced if lost.

Occasionally, there can be inaccurate tracking glitches with USPS. Often times, the package may possibly show up later. Please allow for a few days to see if your package shows up. If not, shoot me an email at Artsylifestudio@gmail.com and we can offer you a refund or replacement.

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs. I cannot mark international orders with a lower value or as a gift to avoid customs and/or taxes because this is illegal in the US. 

If your order has not already shipped, I can fix that for you! Please send me a message via the contact form or email us at Artsylifestudio@gmail.com as soon as possible with your order number and the correct shipping address. If the order has shipped, we are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer.

I do business in the USA from Washington.

I try my best to use sustainable material that can be recycled. All of my products are produced in the USA outside of washi tape rolls, and my yellow journal. But they were made in a factory that practices fair and safe business practices from what I could research. I'm moving to having all products handmade by me and my future team!